THE CEO OF A DISTRIBUTOR for a major home improvement chain wanted to achieve profitable growth. He felt the best way to do this was to develop a competitive advantage through efficient supply chain operations.
Installing a new operational structure to govern demand planning, procurement and order fulfillment was a top priority.
The CEO wanted to implement an operational structure to control demand planning, procurement and order fulfillment functions, but he knew it would be a challenge internally.
Complicating matters:
- One of the company’s key client relationships was in jeopardy, and required immediate action to retain the longstanding customer.
- Attrition across the senior management team put a strain on remaining members. and impacted continuity.
- The CEO decided the best way to accelerate the improvement initiatives was to partner with Proudfoot.
